Melwood offers cost effective staffing and management for inbound/outbound communications.
Melwood has been providing successful solutions for government contracts for over thirty years. We provide deliverables to government contracting officer’s representatives, which includes but is not limited to four (4) monthly reports that track trends, inquiry requests, and data analysis.
Our quality assurance process monitors performances to insure that our agents provide excellent customer services. Our call center management team constantly reviews data and conducts training toward enhancing and streamlining operations.
For further information about Melwood’s Call Center services, or to schedule a demonstration, please contact Scot Hutchins, Call Center Operations by email at shutchins@melwood.org, or by phone at 202-674-2020.
